Terms and Conditions

These terms and conditions (the “Terms and Conditions”) outline the services provided by Uniquely Italy, LLC to you and your group.

Crafting Your Ideal Itinerary

Uniquely Italy, LLC specializes in creating personalized luxury travel experiences tailored to your specific desires and preferences. We collaborate with trusted partners who offer exclusive accommodations, including hotels, villas, and unique properties (collectively, the “Accommodation”), as well as premium transportation, activities, and other services (collectively, “Local Services”). Each itinerary is carefully curated to ensure the highest standards of service and privacy.

To honor the dedication that goes into creating your perfect Italian adventure, we may apply an Itinerary Design Fee of $250 USD per person. This fee not only secures our commitment to your dream voyage but also allows us to dive deep into the intricate planning process.

We believe in transparency and value, which is why for bookings over $10,000 USD, we'll happily credit the Itinerary Design Fee towards your final balance. It's our way of saying grazie for choosing Uniquely Italy for your unforgettable Italian escape.

Remember, this isn't just a trip we're planning – it's your story waiting to unfold in the heart of Italy.

Accommodation

We arrange Accommodation based on your selections. Each Accommodation provider may have specific terms and conditions that govern your reservation, which will take precedence over these Terms and Conditions.

Local Services and Experiences

Local Services are provided by independent partners (the “Partner”). These Terms and Conditions govern the Local Services provided by the Partner. If you request dining reservations, a dining consultation fee (the “Dining Consultation Fee”) may apply. Full details of this fee will be included in the proposal (the “Proposal”) sent to you. Please note:

Payment of the Dining Consultation Fee does not guarantee restaurant availability.
Additional fees may apply for last-minute requests or specific restaurants.
Restaurant booking order and dates may vary based on availability.
Some restaurants may require a credit card upon booking or direct online reservation.
If a restaurant is unavailable, a comparable option will be offered.

Booking and Itinerary Confirmation

Bookings can be initiated via phone, online inquiry, email, or through Instagram. Once we receive your request, we will gather all necessary information to create your itinerary. Before confirming the itinerary, we will send you an email containing: (i) a preliminary quote, (ii) these Terms and Conditions for your approval, and (iii) a link to the payment platform for the Confirmation Deposit. A contract between you and Uniquely Italy, LLC will be established upon your acceptance and payment of the deposit (“Confirmation”). Upon Confirmation, you will receive a final itinerary (the “Confirmation Email”).

Agreement Upon Booking

When booking with Uniquely Italy, LLC, the primary person on the booking (the “Lead Booker”) agrees on behalf of all named persons that they:

Have read and agree to these Terms and Conditions.
Consent to the use of personal data in accordance with our Privacy Policy.
Confirm they are authorized to share personal details, including special categories of data (e.g., health conditions, dietary requirements).
Are at least 21 years old and have obtained permission from all travelers to act as the "Lead Booker".
Accept financial responsibility for the booking on behalf of all persons named.

Failure to comply with these Terms and Conditions may result in the following:

You may risk cancellation of your booking.
You may risk forfeiture of any payments made.
You may risk being denied access to Travel Services.
You may be held liable for any costs incurred by Uniquely Italy, LLC or its Travel Suppliers.

For transfers, we assume each passenger will have one checked bag and one carry-on. If additional luggage is anticipated, please notify us to arrange appropriate transportation.

Checking Your Documents

It is your responsibility to review the Proposal, itinerary, and all related documents upon receipt. If any information is incorrect or incomplete, contact us immediately.

Itinerary Acceptance

Once your itinerary is confirmed, we will secure all necessary arrangements and services to ensure a seamless travel experience. Availability and pricing may change, so we recommend confirming bookings promptly. Any changes made after the Confirmation Date may impact your experience and incur additional costs. Note that service prices may vary, and additional charges may apply if hotel names or flight details are provided post-payment.

Payments

Payment timing depends on when and what type of services are booked:

A deposit is required upon itinerary Confirmation (the "Confirmation Deposit"). The amount varies based on our partners' requirements and may range from 25% to full payment for certain Accommodations or Local Services. We will inform you of the specific deposit amount in your invoice.
The balance of your booking is due no less than 40 days before the Starting Date (the "Starting Date"), which is the date and time of the first service (e.g., airport pick-up). If the balance is not paid by the due date, your booking may be canceled, and the Confirmation Deposit retained. All rates are in USD unless otherwise specified, with multiple payment options available.

Changes to Your Itinerary

If you wish to make changes to your itinerary after Confirmation, notify us in writing as soon as possible. We will inform you if the changes are possible and any resulting price adjustments. If changes are not feasible or acceptable, you may cancel your booking. Any costs associated with changes will be borne by you.

General Cancellation Policy

You may cancel your confirmed itinerary at any time before the Starting Date by notifying us in writing. Cancellation fees apply as follows:

More than 40 days before the Starting Date: Cancellation fee equals the Confirmation Deposit.
40 days or less before the Starting Date: Cancellation fee equals 100% of the itinerary cost.

A 5% transaction charge applies to any refund.

Cancellation and Payment Policy for Experiences and Accommodations

To ensure the highest quality of service and availability, we require full payment 40 days before your arrival date. This policy allows us to confirm all reservations and experiences on your behalf.

A non-refundable deposit is required to secure your booking. This deposit is retained in the event of cancellations, changes to your itinerary, no-shows, or early departures.

For packages including accommodations or special events, specific cancellation and payment policies may apply, as dictated by our partners. Our team will clearly communicate any particular policies relevant to your booking.

In cases where no specific policy is indicated, our general cancellation policy will be in effect.

We strive to be transparent about all policies affecting your travel plans. If you have any questions or need clarification, please don't hesitate to reach out to our dedicated customer service team.

Non-Refundable Tickets

Certain services, such as ferry or train transfers, and event tickets (e.g., concerts, exhibitions), are non-refundable once purchased and may require rebooking.

Accommodation Changes or Cancellations

Accommodation providers’ change and cancellation policies will apply. Notify us of any desired changes or cancellations in writing, allowing an additional 5 business days to manage the process. We cannot guarantee changes or cancellations in less time and are not liable for missed deadlines unless notified at least 5 business days in advance.

Changes to Local Services

If you wish to modify your Local Services after Confirmation, notify us in writing. We will inform you if the changes are possible and any associated costs. If changes are not feasible, the original services remain valid.

Partner Changes or Cancellations

If a Partner significantly changes or cancels your Local Service, we will inform you immediately. If the proposed changes are unacceptable, we will attempt to arrange an alternative service or provide a refund.

Events Beyond Our Control

Uniquely Italy, LLC and its Partners are not liable for delays, cancellations, or any losses resulting from events beyond our control (e.g., war, natural disasters, pandemics). In such cases, we will endeavor to reschedule services or provide refunds where possible.

Insurance

We strongly recommend that you obtain comprehensive travel insurance prior to booking. Depending on the reason for cancellation, you may be able to reclaim cancellation fees through your insurance provider.

Our Rights to Make Changes

We reserve the right to make minor changes to your booking, provided the overall quality and itinerary remain consistent.

Our Responsibilities

We select our Partners with care and will not be liable for any issues arising from their services if they have been chosen with reasonable skill.

Assistance

If you need assistance during your trip, please contact us via the email or phone number provided in your itinerary.

Loss or Damages

Uniquely Italy, LLC is not responsible for unforeseen damages, losses, or expenses that arise beyond our control or those of our Partners.

Your Responsibilities

Ensure the suitability of your chosen Local Services for your needs and fitness levels. Verify passport, visa, health, and immigration requirements applicable to your travel plans well in advance. Any non-compliance that leads to travel disruptions is your responsibility.

Privacy

We collect and process personal information necessary for designing your itinerary and booking services. For more details, please refer to our Privacy Policy. We may also use images or videos from your tour on our website or social media with your prior approval.

Severability

If any part of these Terms and Conditions is deemed unlawful, the remaining sections will continue to be in full effect.

Miscelaneous

At Uniquely Italy, we strive for excellence in all our communications and services. However, we kindly ask for your understanding in the rare event of typographical or printing errors, including those related to pricing.

We value your health and comfort. While we make every effort to accommodate food allergies and dietary restrictions, working closely with our suppliers, we cannot guarantee that all requests will be met. We appreciate your understanding in this matter.

By engaging our services, you grant Uniquely Italy, LLC and its partners permission to capture and use photographs or video recordings from your trip for promotional and commercial purposes, without current or future compensation.

Uniquely Italy, LLC may request images or videos from you to use for promotional and commercial purposes. Those requests will be made in writing.

We may use any testimonials you provide about our services for promotional or commercial purposes, again without current or future remuneration.

All photography on our website under the "Our Adventures" section is the copyrighted property of Uniquely Italy, LLC and may not be reproduced without explicit permission.

We appreciate your cooperation and understanding of these terms, which allow us to continually improve and showcase our bespoke Italian experiences.

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